Tactix is a team-management app for sports coaches, developed by Mohamed Amine Aouichi (Kuwait). It helps coaches manage rosters, attendance, training, evaluations and printable documents. This policy explains what data the app handles and how it is protected.
Two different kinds of data pass through Tactix, and our role differs for each:
Tactix contains no advertising, no analytics and no tracking of any kind — no advertising identifiers, no profiling, and nothing that records which screens you open or how you move around the app.
When the app crashes, it sends us a crash report so the fault can be found and fixed. A report contains the error, the stack trace, and the app version and operating-system version it happened on. It is deliberately configured to exclude screenshots and any record of what you were doing beforehand, and any text that looks like a phone number or an email address is removed before the report leaves your phone. A report sent to our own support panel is linked to your account so we can tell you the fault is fixed; the copy sent to our crash-reporting provider carries no identity and no IP address.
| Purpose | Data | Legal basis (UK/EU GDPR) |
|---|---|---|
| Creating and running your account; signing you in | Account data | Performance of a contract — Art. 6(1)(b) |
| Storing and syncing your team data so you can use it across devices | Team data | Performance of a contract with you. For the players' own data we act on your instructions as processor — the lawful basis for recording it is yours (see section 6) |
| Sending account emails (email-verification codes, welcome, deletion confirmation) | Email address | Legitimate interests — Art. 6(1)(f): confirming account actions and verifying the address is yours |
| Checking whether your subscription is active | Account data | Performance of a contract — Art. 6(1)(b) |
| Keeping the service secure and preventing abuse | Account data, request logs | Legitimate interests — Art. 6(1)(f) |
| Recording the fees you charge and the payments you receive | Fee records | Performance of a contract with you. For the players' own data we act on your instructions as processor — the lawful basis for recording it is yours (see section 6) |
| Supporting your installation: knowing which version you run, telling you when to update, and diagnosing faults | Technical information, crash reports | Legitimate interests — Art. 6(1)(f): keeping the app working and supportable |
| Sending you service notices inside the app (for example that your subscription is ending) | Account data | Legitimate interests — Art. 6(1)(f), and performance of a contract for subscription notices |
Your data is never sold, never used for advertising, and never used to train machine-learning models.
We are based in Kuwait and use the following processors. Because of this, personal data of users in the European Economic Area or the United Kingdom is transferred outside those areas:
| Provider | What it does | Data it receives | Where |
|---|---|---|---|
| Google Firebase Authentication | Sign-in and password management | Email address, password hash, Google profile basics | Google infrastructure, including the United States |
| Google Cloud Firestore | Cloud backup of your app data | Everything you enter in the app | Doha, Qatar (region me-central1) |
| Google Cloud Functions | Triggers the account emails | Your email address only | Iowa, United States (region us-central1) |
| Resend | Delivers the account emails | Your email address only | United States |
| Google Play Billing | Processes subscription payments | Handled entirely by Google; we receive only whether a subscription is active | Google infrastructure |
| Sentry | Receives a report when the app crashes | The error and the device model. No identity, no IP address, no personal data | European Union |
Neither Kuwait nor Qatar is covered by a European Commission adequacy decision. Transfers to those locations, and to the United States, are therefore made under the European Commission's Standard Contractual Clauses (and the UK Addendum for United Kingdom users), together with the technical measures described in section 9. You may request a copy of the relevant clauses by writing to support@tactix-app.com.
Only the providers listed in the table above, each acting solely on our instructions under a written contract. We do not share your data with anyone else. We will disclose data if we are legally required to, and if that ever happens we will tell you unless the law forbids it.
Tactix is designed for and sold to adult coaches. It is not directed at children, it is not listed in Google Play's Families programme, and children do not have accounts, cannot sign in, and are never contacted by us.
Coaches do, however, record information about players who are usually minors. When you do that, you or your club are the data controller and you are responsible for the lawfulness of that recording. In particular:
We support you in this: every field is optional except the player's name, all data can be edited or deleted from inside the app at any time, and a full export is available at any moment.
If you are a parent or guardian and believe a coach has recorded your child's information without a proper basis, contact the coach or club first, since they control that data. You may also write to us at support@tactix-app.com and we will help identify the account holder and, where appropriate, act to have the data removed.
You have the right to access your data, to correct it, to have it erased, to restrict or object to its processing, to receive it in a portable format, and to withdraw consent where consent is the basis. Most of these you can exercise yourself, immediately, inside the app: Settings → Save backup gives you a complete machine-readable export, and Settings → Delete account erases everything.
For anything else, write to support@tactix-app.com. We will respond within one month. You also have the right to lodge a complaint with your national data protection authority.
Depending on your state, you may have the right to know what personal information we hold, to obtain a copy, to correct it, to delete it, and to be free from discrimination for exercising those rights. The same in-app export and deletion tools satisfy these requests immediately.
We want to be unambiguous about the point these laws care about most: we do not sell your personal information, and we do not share it for cross-context behavioural advertising. We never have. Tactix contains no advertising and no tracking, so there is nothing to opt out of.
If a personal data breach ever occurs, we will notify the competent supervisory authority within 72 hours of becoming aware of it where the law requires, and we will inform affected users and controllers without undue delay.
Tactix Premium is a yearly subscription purchased through Google Play. Payments are processed entirely by Google — we never see or store your card or payment details; we receive only whether a subscription is active.
If this policy changes, the updated version will be published at this address with a new effective date. If a change materially affects your rights, we will also tell you in the app or by email.
Questions about your data, or to exercise any right above:
support@tactix-app.com
Mohamed Amine Aouichi · Kuwait